Terms and Conditions

Glite Tech Ltd Company #15522689
128 City Road, London United Kingdom, EC1V 2NX
Phone: +442034883833 Email: info@glite.ai

1. Introduction and Agreement

1.1 Your Agreement to These Terms

  1. These Terms form a legally binding contract between you and Glite Tech Ltd.
  2. You accept these Terms and agree to this contract when you do any of the following:
    1. Access or use our Services.
    2. Create an Account.
    3. Complete a purchase for a Subscription or other paid Service.

1.2 Definitions and Interpretation

  1. In these Terms and Conditions, the following terms shall have the following meanings:
    1. "Account" means a unique account created by a User to access and use the Services or parts of the Services.
    2. "App" means the software application provided by us, designed for use on mobile devices, including on iOS and Android platforms.
    3. "Company" ("we," "us," or "our") means Glite Tech Ltd, a company registered in the United Kingdom with company number 15522689, whose registered office is at 128 City Road, London, United Kingdom, EC1V 2NX.
    4. "Company Content" means all content available through the Services, including but not limited to software, text, graphics, images, trademarks, audio, video, learning materials, and their selection and arrangement, excluding User Content.
    5. "Services" means the Glite website (including glite.ai and test.glite.ai), the App, browser extensions, and all related content, features, tools, and services provided by us for language assessment and learning.
    6. "Subscription" means the services or access to the Services offered on a paid, subscription basis by us to you.
    7. "User" ("you" or "your") means any person who accesses or uses the Services, whether or not they have created an Account.
    8. "User Content" means any data, information, text, images, audio/voice recordings, video, feedback, prompts, and other materials a User uploads, submits, generates, transmits, or otherwise provides to or through the Services (including during voice tests, lessons, or sourcing features).
    9. "Outputs" means any content generated or returned by the Services (e.g., AI-generated feedback, transcriptions, summaries, images, suggestions) in response to User Content or a User's interactions.
    10. "Activity Materials" collectively refers to User Content and Outputs.
    11. "Website" means the website operated by us, including but not limited to glite.ai and any glite.ai subdomains such as test.glite.ai.
  2. Capitalised terms used in these Terms have the meanings given in 1.2.1 above, or where they are first defined. Defined terms apply equally to singular and plural forms.

1.3 Important Disclaimers: Not Medical or Professional Advice

  1. Educational Purposes Only. The Company provides language-learning services and tools for educational purposes only. THE COMPANY DOES NOT OFFER OR PROVIDE ANY KIND OF MEDICAL ADVICE, HEALTHCARE SERVICE, OR PROFESSIONAL THERAPY. This includes, but is not limited to, any evaluation, diagnosis, or treatment related to speech impediments, learning disabilities, or other medical or psychological conditions.
  2. Not a Substitute for Professional Advice. The Services, including any personalised feedback, pronunciation analysis, or performance metrics, are not a substitute for the advice of a physician, speech therapist, or other qualified healthcare professional. You should consult with a qualified professional to determine if the Services are safe and effective for you. You are expressly prohibited from using the Services against medical advice or if doing so might pose any health risk.
  3. Assumption of Risk. You acknowledge that language practice activities, including speech and pronunciation exercises, may carry inherent risks. You agree to assume those risks and take full responsibility for your health and well-being. To the maximum extent permitted by law, you agree to release and discharge us from any and all liability arising from your use of the Services.
  4. No Professional-Client Relationship. Your use of the Services does not create a doctor-patient, therapist-patient, or any other professional-client relationship between you and us.
  5. No Guarantee of Outcomes. We do not guarantee any specific learning outcomes, fluency levels, or improvements in cognitive abilities from using the Services.

2. User Accounts and Eligibility

2.1 Age and Eligibility

  1. Minimum Age. The Services are not intended for or directed at children. You must be at least 18 years of age (or the age of legal majority in your jurisdiction, if higher) to create an Account and use the Services.
  2. Representation. By using the Services, you confirm that you meet the age requirement and have the legal capacity to enter into this agreement. If you do not meet this requirement, you must not access or use the Services.
  3. No Use by Minors. You are strictly prohibited from allowing any person under the age of 18 to use your account or access the Services. You are fully responsible for any unauthorised use of your account by a minor.
  4. Compliance with COPPA (for US Users). We comply with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible. Parents or guardians who believe we may have collected information from their child under 13 can contact us at privacy@glite.ai to request its removal.

2.2 User Account & Registration

  1. To access certain features of the Services, you may need to create an Account. You must provide accurate information when creating your Account. Depending on the sign-in method available at the time, you may sign in using an email address or a third-party sign-in provider (such as Apple or Google).
  2. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us promptly of any unauthorised use or security breach.
  3. Your Account is personal to you. You must not share, sell, transfer, or permit others to access your Account
  4. We reserve the right to suspend or terminate your account if we suspect any violation of these Terms or unauthorised access.
  5. We may verify your eligibility to use the Services (including your age) where reasonably necessary for compliance, enforcement, or security.

3. The Services and Commercial Terms

3.1 The Services

  1. Unless otherwise agreed, we shall fulfil our obligation by providing the agreed Service. The Service includes the Services which are or were published online at the time of the conclusion of the contract.
  2. The majority of our Services are provided online. If we ever offer a service that is provided in person, the place of performance will be the location stated at the time of booking.
  3. We may use third-party service providers or contractors to help us provide the Services. We remain responsible for the Services provided to you under these Terms and will require such providers to comply with applicable law.

3.2 Prices

  1. Unless otherwise stated, prices are shown in GBP. Taxes (including VAT or similar sales taxes) may either be included in the price displayed or added at checkout, depending on your location and the purchase method.
  2. We reserve the right to change prices at any time. The prices applicable to you are those in force at the time of purchase, for example a subscription renewal at the end of your current billing period.
  3. Purchases made via the Apple App Store are priced, taxed and billed by Apple under Apple's terms. For any other purchase methods we may offer, applicable taxes will be shown to you at checkout based on your location and the purchase method.

3.3 Payments & Billing

  1. Purchases made in the iOS App are billed by Apple. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current billing period. Manage or cancel in your Apple ID settings.
  2. Website payments are processed by our payment partners. Subscriptions renew automatically unless cancelled in your Glite account settings. You can cancel at any time. If you cancel, you retain access until the end of the prepaid period; no further payments will be taken.
  3. If your Subscription starts with a free trial, the first charge occurs the day after the trial ends unless you cancel before the trial expires. Cancel in-app purchases in your Apple/Google settings.
  4. We may send renewal reminders in advance of renewal where legally required. Prices for renewals may change; if so, we will give you notice and the option to cancel before the next renewal.
  5. Except as required by applicable law, all payments are final and non-refundable. We may, at our sole discretion, grant goodwill refunds, but we have no obligation to do so.
  6. If a payment fails or a Subscription cannot be renewed, we may suspend or limit access to paid features until payment is successfully processed.

3.4 Mobile Distribution Terms

  1. If you obtain the app through the Apple App Store or Google Play (each an "App Distributor"): (a) these Terms are between you and Glite Tech Ltd only; (b) the App is licensed, not sold, to you for personal, non-commercial use on devices you own or control; and (c) you must comply with the App Distributor's terms.
  2. For in-app purchases, the App Distributor is the merchant of record and handles billing, cancellations, refunds, and any price-increase consent under its rules. Manage or cancel your in-app subscription in your Apple ID / Google Play settings.
  3. The App Distributor has no obligation to provide maintenance or support for the App. We are responsible for providing support for the App as described in these Terms. If the App does not conform to applicable consumer law, you may have statutory rights and remedies. For in-app purchases, any refunds are handled by the App Distributor under its refund policies and applicable law.
  4. The App Distributors are third-party beneficiaries of this section and may enforce it against you.

4. Content, Intellectual Property, and Licenses

4.1 License to Use the Services

  1. The Services are licensed to you, not sold. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use the Services for your personal, non-commercial use.
  2. We and our licensors retain all right, title, and interest in and to the Services. This includes, but is not limited to, the software, text, graphics, images, audio, video, trademarks, service marks, logos, learning content, and all other materials and intellectual property (collectively, the "Company Content").
  3. These Terms do not grant you any rights to the Company Content or our trademarks except for the limited licence specified above. You agree not to copy, modify, distribute, sell, or lease any part of our Services or Company Content, nor may you reverse engineer or attempt to extract the source code of our software, except as laws prohibit these restrictions. All rights not expressly granted to you are reserved by us.
  4. Access to certain content and features may depend on your Subscription and will end when your Subscription ends.

4.2 User Content, Assignment & AI Models

  1. Assignment of Activity Materials (inputs and outputs). To the maximum extent permitted by applicable law, you hereby irrevocably assign, transfer and convey to Glite Tech Ltd (together with its affiliates and licensors) all right, title and interest (including all intellectual property and neighbouring rights) in and to the Activity Materials, on a worldwide, perpetual basis, with the right to sublicense. If, despite the foregoing, any Activity Materials or rights therein cannot be assigned under applicable law, you grant Glite Tech Ltd (together with its affiliates and licensors) a perpetual, irrevocable, worldwide, royalty-free, fully paid, transferable and sublicensable licence to use, host, store, copy, reproduce, adapt, modify, translate, publish, distribute, perform, display, create derivative works from and otherwise exploit the Activity Materials for any lawful purpose.
  2. Limited licence back to you for Outputs. Glite Tech Ltd (together with its affiliates and licensors) grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to use your Outputs for your personal, non-commercial use within the Services and, where enabled, to download/retain a copy for such personal use. This licence does not include any right to use Outputs to develop or train models, or to reverse engineer or extract any part of the Services.
  3. Purpose disclosure (including AI training). Without limiting the foregoing, Glite Tech Ltd (together with its affiliates and licensors) may use Activity Materials for: (a) operating, maintaining, securing and providing the Services; (b) personalising and improving learning experiences; (c) analytics, research and development; (d) creating, training, tuning, evaluating and improving artificial intelligence and machine learning models, datasets and systems; (e) developing new products, features and services; and (f) as otherwise permitted by these Terms and applicable law. Where reasonably practicable, Glite Tech Ltd (together with its affiliates and licensors) may de-identify, anonymise or aggregate Activity Materials and may use and share such data for these purposes in accordance with applicable law. For information about how we process personal data in Activity Materials, please see our Privacy Notice.
  4. Third-party rights & privacy. You confirm that you have all rights necessary to assign or license the Activity Materials to Glite Tech Ltd (together with its affiliates and licensors) as set out above and that the Activity Materials do not infringe or violate any third-party rights (including privacy, publicity, copyright, or neighbouring rights).
  5. IP ownership. You acknowledge that Glite Tech Ltd (together with its affiliates and licensors) and its licensors own all right, title and interest in and to the Services, models, architectures, prompts, datasets (including those derived from Activity Materials), pipelines, code and all related intellectual property; and no rights are granted to you except the limited licence set out above.

4.3 Fair Dealing & Fair Use Notice

  1. The Glite app and Website may contain copyrighted material (e.g., short video clips) used under both: 1) the quotation exemption of UK copyright law (Section 30, CDPA 1988) 2) the quotation exception under EU copyright law (Directive 2001/29/EC, Art. 5(3)(d)), 3) the fair use doctrine of US copyright law (17 U.S.C. §107) and applicable laws. These exemptions permit limited use of copyrighted works for purposes such as quotation, provided the use is fair, proportionate, transformative, and accompanied by sufficient acknowledgement.
  2. All original works belong to their respective owners. Glite uses these clips solely for educational purposes, transforming them through cropping, subtitles, and annotations to support language learning. We do not sell or distribute the original videos. Our service provides a distinct educational function and does not replace the original works. We use only a small portion of the original content and link to the full videos to support creators' markets. Proper attribution is given to the original creators.
  3. Copying or redistributing any copyrighted material from Glite is strictly prohibited. If you are the creator of any content featured in Glite and have concerns, please reach out to us directly at copyright@glite.ai before making a copyright claim as per section 4.4 below. We are committed to promptly resolving any concerns informally and cooperatively.

4.4 Copyright Infringement Policy (DMCA)

  1. Glite Tech Ltd respects the intellectual property rights of others and expects its users to do the same. It is our policy, in appropriate circumstances and at our discretion, to disable or terminate the accounts of users who repeatedly infringe the copyrights of others.
  2. In accordance with the Digital Millennium Copyright Act of 1998 (DMCA), we will respond expeditiously to claims of copyright infringement committed using our Services that are reported to our Designated Copyright Agent, identified below.
  3. If you are a copyright owner, or are authorised to act on behalf of one, please report alleged copyright infringements by completing the following DMCA Notice of Alleged Infringement and delivering it to our Designated Copyright Agent. Upon receipt of the Notice as described below, we will take whatever action, in our sole discretion, we deem appropriate, including removal of the challenged material from the Services.

DMCA Notice of Alleged Infringement

To file a notice of copyright infringement with us, you must provide a written communication that sets forth the items specified below.

  1. An electronic or physical signature of the person authorised to act on behalf of the owner of the copyright interest.
  2. A description of the copyrighted work that you claim has been infringed.
  3. A description of where the material that you claim is infringing is located on the Services, with enough detail that we may find it (e.g., a URL).
  4. Your address, telephone number, and email address.
  5. A statement by you that you have a good faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law.
  6. A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorised to act on the copyright owner's behalf.

Designated Copyright Agent

Deliver this notice, with all items completed, to our Designated Copyright Agent:

Designated Agent: Glite DMCA Agent

Company: Glite Tech Ltd

Address: 128 City Road, London, EC1V 2NX, United Kingdom

Telephone: +442034883833

Email: dmca@glite.ai


4.5 Feedback & Suggestions

  1. Any suggestions, ideas, or feedback you provide about the Services (“Feedback”) is non-confidential and becomes our property upon submission.
  2. You grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate Feedback into the Services without any obligation to you.

4.6 Third-Party Services and Integrations

  1. The Services may include or integrate with third-party tools, services, or content (e.g., analytics providers, cloud hosting, or external integrations like email or media services).
  2. Third-party services operate under their own terms and privacy policies, and you should review them carefully, where applicable. You can read more about how we process your data in our Privacy Notice.
    1. Where third-party services process personal data on our behalf, we have evaluated and selected those providers as required by applicable data protection law and maintain appropriate contractual safeguards.
    2. We are not responsible for third-party services that you choose to use independently of the Services or for their acts or omissions outside our reasonable control.
  3. We disclaim all liability arising from your interactions with third-party services, including any data shared with or processed by them.

5. User Responsibilities

  1. You may use the Services only as permitted by these Terms. You are responsible for the information and materials you submit, upload, transmit, or otherwise make available through the Services.
  2. You must provide accurate and up-to-date information when creating and maintaining your account and when using the Services. You confirm that you are at least 18 years old, have legal capacity to accept these Terms, and that any information or materials you provide through the Services do not infringe any third-party rights or violate applicable law.
  3. You are responsible for keeping your login credentials secure and must not share your account with others. You are responsible for all activity occurring under your account.
  4. You must not take any action that could disrupt, damage, or otherwise interfere with the proper functioning of the Services. You agree to cooperate with us and to provide information we reasonably request to provide the Services, verify compliance with these Terms, or address security or support issues.
  5. We may monitor, review, or investigate use of the Services and Activity Materials to enforce these Terms, comply with law, or protect the Services and users. We are not obliged to monitor the Services and we do not guarantee that we will detect unlawful or unauthorised activity.

6. Prohibited Conduct

  1. You agree not to engage in any of the following prohibited activities while using the Services:
    1. Uploading, transmitting, or sharing any content that is harmful, fraudulent, deceptive, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable.
    2. Infringing on the intellectual property rights, privacy rights, or any other rights of third parties.
    3. Distributing viruses, malware, spyware, or any other harmful software.
    4. Engaging in spam, phishing, or unsolicited communications.
    5. Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity.
    6. Using automated scripts, bots, or other tools to access or interact with the Services without our permission.
    7. Reverse engineering, decompiling, disassembling, or otherwise attempting to derive the source code or underlying ideas of the Services.
    8. Promoting or encouraging illegal activities, including but not limited to child exploitation, terrorism, or hate speech.
    9. Creating deepfakes or misleading content.
    10. Uploading sensitive data (e.g., personal health or financial information).
    11. Interfering with or disrupting the Services, servers, or networks connected to the Services.
    12. Using the Services for any commercial purpose without our express written consent.
    13. Collecting or harvesting personal information from other users without their consent.
    14. Posting or sharing content that violates any applicable laws or regulations.
    15. Creating multiple accounts to manipulate features such as leaderboards and ratings or to bypass technical restrictions, rate limits or access controls.
    16. Encouraging or assisting others in violating these Terms.
    17. Scraping, crawling, or harvesting the Services or Company Content (including via automated tools) without our express written consent; this includes text-and-data-mining. To the extent permitted by law, we expressly reserve and opt out of any TDM exceptions.
    18. Benchmarking, training or improving any AI/ML models using the Services, Company Content or Outputs, or attempting to extract model parameters, prompts, or datasets.
  2. Violation of any of the prohibitions outlined in 6.1. may result in immediate suspension or termination of your account, without notice or refund to the extent permitted by law, and we may report such activities to relevant authorities if required by law.
  3. We may (but are not obligated to) monitor use of the Services and review Activity Materials. We reserve the right, at our sole discretion and at any time, to remove, restrict access to, disable, or refuse to display any Activity Materials (including User Content), and to suspend or terminate access to the Services, if we believe they violate these Terms, infringe rights, are unlawful, or otherwise pose risk to users, third parties or Glite. Glite will have no liability for any action taken in good-faith moderation.

7. Service Operation and Features

7.1 Personalisation and Usage Data

  1. In order to deliver and continuously improve the Services, we will collect and process certain data about how you use the Website, the App, and related Services ("Usage Data"). Usage Data may include, for example, information on progress through learning activities, frequency and duration of use, interaction patterns, device and technical information, and performance metrics.
  2. You acknowledge and agree that the collection and processing of such Usage Data are an integral and necessary part of the Services. This Usage Data is used to personalise your learning path, adapt the content to your individual needs, and improve the effectiveness and quality of the Services. Without this processing, the Company would not be able to provide the adaptive and personalised features that form part of the Services under this Agreement. You can read more about how we process your data in our Privacy Notice.

7.2 Beta Features and AI-Generated Content

  1. Beta Services. Certain features or services may be offered as pre-release, alpha, beta, preview, experimental or otherwise not-generally-available ("Beta Features"). Beta Features are provided AS IS, AS AVAILABLE, and solely for evaluation and feedback without any commitment to release. Beta Features may contain bugs, errors or defects; may change, break or be discontinued at any time without notice; and may adversely affect the Services or your Outputs. To the maximum extent permitted by law, we exclude all warranties and conditions in relation to Beta Features and you use Beta Features at your own risk.
  2. AI-Generated Content. Some features of the Services utilise artificial intelligence to generate content and feedback ("AI Outputs"). You acknowledge and agree to the following:
    1. DUE TO THE NATURE OF MACHINE LEARNING, AI OUTPUTS MAY BE INACCURATE, INCOMPLETE, OFFENSIVE, OR CONTAIN "HALLUCINATIONS." AI OUTPUTS DO NOT REPRESENT THE COMPANY'S VIEWS.
    2. AI OUTPUTS MAY NOT BE UNIQUE. THE SERVICES MAY GENERATE THE SAME OR SIMILAR AI OUTPUT FOR OTHER USERS.
    3. YOU MUST EVALUATE THE ACCURACY AND APPROPRIATENESS OF ANY AI OUTPUT FOR YOUR USE CASE. YOU SHOULD NOT RELY ON AI OUTPUTS AS A SOLE SOURCE OF FACTUAL INFORMATION OR AS A SUBSTITUTE FOR PROFESSIONAL ADVICE.
    4. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL LIABILITY FOR ANY HARM OR DAMAGES YOU ALLEGE TO INCUR AS A RESULT OF OR RELATING TO ANY AI OUTPUT.

7.3 Leaderboards & Showcases

  1. Depending on your account settings and privacy choices (where available), we may display your username, avatar and performance metrics (e.g., scores, badges) on leaderboards in the App/Website. We may also showcase exemplary user outputs (e.g., concise image descriptions) with attribution by username or anonymised, as configured in your settings (where available).
  2. You can opt out of public leaderboards or request removal at any time or by contacting us via support@glite.ai. We will use reasonable efforts to action the request within the Services, subject to reasonable technical limitations.
  3. We may remove or exclude any username, Output, or Account from leaderboards or showcases, and may reset or change leaderboard rules or metrics, at any time (for example, to address cheating, abuse, or technical issues).

7.4. Other App Features

  1. Quick and Audio Lessons. We use your learning profile and internal knowledge predictions to select concepts you have added and generate lesson content, and we record lesson interaction data (including concepts shown, responses/correctness, and timing) to deliver the lesson, update your learning profile, and improve future personalisation. As per clause 7.1. of this contract, we may use interaction data from completed or incomplete lessons to improve our machine learning models. We may improve these models periodically or on-the-fly, depending on the model specifics and needs at that time.
  2. Speaking Lessons. Similar to the above, we provide ‘Speaking Lessons' that involve the user speaking into their microphone. In order to provide this feature, we require processing of your audio data. This processing is completed with strict technical and organisational methods to protect your data. We may use your audio data or transcripts from these lessons to improve or develop our machine learning models.
  3. Add Concepts from Existing Media. When you use features that involve adding concepts from media (such as selecting from a pre-defined list of movies), we process your request to fetch a precomputed vocabulary list (e.g. for movies, this list is generated from subtitle data) and to record the concept IDs you select into your learning profile. We may also log feature-usage metrics to operate and improve the feature.
  4. Import Text. When you import content for learning, we process the text you submit to analyse it against your learning profile, return annotated vocabulary suggestions, and create learning items from the concepts you choose; by default we do not retain the full text and instead store only derived learning concepts/statistics. We may use concepts you have imported to improve or develop our machine learning models.
  5. Dictionary Lookup. When you look up a concept in the Glite dictionary, we process the term and your account identifier to return a dictionary-style entry, and we log the lookup (including the term, timestamp, and whether you viewed or added it) to support analytics, improve the feature, and improve your personal learning predictions. Content found in our dictionary has been compiled from a range of third-party and automated sources, and the inclusion of any word, concept, example, or explanation does not reflect our views or endorsement. Although we make efforts to categorise such content, we do not guarantee that each concept has been manually reviewed, verified, and appropriately categorised.
  6. Vocabulary test. When you complete the Glite vocabulary test, we process and store your responses (for example, words marked known/unknown and any optional demographics you provide) to estimate your vocabulary size/level, show you your results, and link those results to your account to seed and personalise your learning profile.

7.5. Investigating Errors

  1. We may use information from your use of the Services (including account data and relevant event logs) to diagnose errors, investigate and fix bugs, and prevent recurrence.
  2. We may analyse usage and analytics events generated through your interactions with the App (for example, lesson completion events and related engagement signals) to monitor performance, identify issues and user pain points, understand feature usage, and improve the Services.
  3. If you contact us at support@glite.ai, we will process your request and may access and use your account information and relevant Service data as needed to respond, troubleshoot, and resolve any issues you describe.
  4. The investigations described in this section apply to all account, usage, and lesson data, including audio recordings such as those produced in the speaking lesson.

8. Termination & Suspension

  1. We may suspend or terminate your account immediately, without prior notice, if you (a) breach these Terms, (b) engage in fraud, misuse, or unlawful activity, (c) fail to pay any fees due, or (d) act in a way that risks harm to us, our Services, or other users. We may do so immediately and without notice where we reasonably consider it necessary (for example, for security, safety, legal compliance, or to prevent harm).
  2. You may terminate your account at any time within the App or by emailing privacy@glite.ai. Termination will not entitle you to a refund, except as required by law.
  3. Sections that by their nature survive termination (such as those related to intellectual property, indemnity, disclaimer of warranties and limitation of liability, and governing law) shall continue to apply.
  4. On suspension or termination, your right to access the Services (including any paid features) will end immediately or as otherwise specified by us. We may delete or restrict access to Activity Materials to the extent permitted by law and as described in our Privacy Notice.

9. Disclaimers, Liability, and Indemnity

9.1 Disclaimer of Warranties

  1. THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND YOU USE THEM AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, CONDITIONS, AND REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY RIGHTS OR REMEDIES YOU MAY HAVE THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW (INCLUDING MANDATORY CONSUMER LAW RIGHTS).
  2. WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS; THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT THE RESULTS OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE; OR THAT THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.
  3. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. These Terms give you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction. The disclaimers and exclusions under these Terms will not apply to the extent prohibited by applicable law.

9.2 Limitation of Liability

  1. Nothing in these Terms affects your statutory rights (including under the Consumer Rights Act 2015). If our digital content or services are faulty, you are entitled to a repair or replacement; if that's impossible or fails, you may be entitled to a price reduction or refund.
  2. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICES.
  3. TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF THE COMPANY AND ITS AFFILIATES FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, REGARDLESS OF THE FORM OF THE ACTION, IS LIMITED TO THE GREATER OF (A) THE TOTAL AMOUNT OF FEES, IF ANY, PAID BY YOU TO THE COMPANY FOR THE SERVICES IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM, OR (B) ONE HUNDRED POUNDS STERLING (£100).
  4. Nothing in this section limits or excludes our liability for fraud, death, or personal injury caused by our negligence, or for any other liability that cannot be excluded or limited under applicable law. The limitations of damages set out above form a fundamental part of the basis of the agreement between you and the Company.
  5. Glite Tech accepts no liability for disruption or non-availability of the Website resulting from external causes, including ISP or host equipment failure, network failure, power failure, natural events, acts of war, or legal restrictions and censorship.

9.2 Indemnities

  1. To the fullest extent permitted by law you will indemnify and hold harmless Glite Tech Ltd, its affiliates and their respective directors, officers, employees, contractors and agents from and against any claims, demands, actions, losses, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or relating to: (a) your breach of these Terms; (b) your Activity Materials (including User Content) or your use of Outputs; (c) your misuse of the Services; (d) any violation of applicable law; or (e) any actual or alleged infringement, misappropriation or violation of a third party's rights (including intellectual property, privacy or publicity) caused by your Activity Materials or use of the Services.
  2. We will use reasonable efforts to notify you promptly of any claim covered by Section 9.2.1 and to provide reasonable cooperation (at your expense). We will have the right to control the defence and settlement of the claim, except that we will not settle any claim in a way that admits fault on your behalf without your prior written consent. You will not settle any claim without our prior written consent if the settlement admits fault on our part or imposes any obligation on us. We may participate with our own counsel at our own expense.

10. Legal and Dispute Resolution

10.1 Governing Law and Dispute Resolution

  1. Governing Law. These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.
  2. Informal Resolution. We want to address your concerns without needing a formal legal case. Before starting formal legal proceedings, we ask that you contact us at legal@glite.ai so we can try to resolve the dispute informally. We will try to resolve the dispute informally by contacting you via email. If a dispute is not resolved within 60 days of submission, you or we may bring a formal proceeding.
  3. For Users in the UK/EU: If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. You may bring any dispute which may arise under these Terms to the competent court of your country of habitual residence.
  4. For Users Outside the UK/EU. Any dispute arising from these Terms will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

10.2 Jurisdiction-Specific Rights

  1. For Consumers in the European Union and United Kingdom: Right of Withdrawal.
    1. If you are a consumer resident in the EU or UK, you have a legal right to withdraw from your contract for the purchase of digital services within 14 days of purchase without giving any reason.
    2. If you purchased a Subscription or other digital content/service through the Apple App Store (or another app store), withdrawal and refunds are handled by the applicable store under its terms and processes. To exercise a right of withdrawal for purchases outside of a mobile app store, you must inform us (Glite Tech Ltd, 128 City Road, London, EC1V 2NX, support@glite.ai) of your decision with a clear statement before the 14-day period expires.
    3. YOU HEREBY EXPRESSLY CONSENT TO THE IMMEDIATE PERFORMANCE OF THE CONTRACT AND ACKNOWLEDGE THAT YOU WILL LOSE YOUR RIGHT OF WITHDRAWAL FROM THE CONTRACT ONCE THE DIGITAL CONTENT OR SERVICE HAS BEEN FULLY PROVIDED.
    4. IF YOU WITHDRAW BEFORE THE SERVICE IS FULLY PERFORMED, YOU MAY BE REQUIRED TO PAY A PROPORTIONATE AMOUNT FOR THE SERVICES PROVIDED UP TO THE TIME YOU WITHDREW, TO THE EXTENT PERMITTED BY APPLICABLE LAW.
    5. If you withdraw from the contract before the service has begun, we will reimburse all payments received from you without undue delay, and not later than 14 days from the day on which we are informed about your decision.

10.3 Arbitration Agreement & Class Action Waiver for Users from the United States of America

  1. To the fullest extent permitted by law, any dispute, claim or controversy between you and Glite arising out of or relating to these Terms or the Services (collectively, “Claims”) will be resolved exclusively by final and binding arbitration, rather than in court. Notwithstanding the foregoing: (a) either party may bring an individual action in small claims court if the claim qualifies; and (b) either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its confidential information or intellectual property.
  2. You may opt out of this arbitration agreement within 30 days of the date you first accept these Terms by emailing legal@glite.ai with subject “Arbitration Opt-Out”. In this email you must include your full name, the email associated with your Account, and a clear statement that you wish to opt-out. Opting out does not affect any other provisions of these Terms.
  3. Arbitration will be administered by Judicial Arbitration and Mediation Services, Inc (JAMS) under its Consumer Arbitration Rules (or, if you are not a consumer, its applicable rules) then in effect, as modified by this section. JAMS rules are available at www.jamsadr.com. The arbitration will be conducted by a single arbitrator. Unless you and Glite agree otherwise, the arbitration will be held by videoconference or in the county (or parish) of your residence.
  4. YOU AND GLITE AGREE THAT EACH MAY BRING CLAIMS ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.
  5. The arbitrator has exclusive authority to resolve all issues of arbitrability, and to award any relief that would be available in court, including injunctive relief, subject to these Terms.
  6. JAMS rules will govern payment of filing, administration and arbitrator fees. Glite will not seek attorneys' fees and costs in arbitration unless the arbitrator determines your claims are frivolous.
  7. If any part of this arbitration agreement is found unenforceable, the remainder will remain in effect, except that, if the Class Action Waiver is found unenforceable, this entire arbitration agreement will be null and void.

10.4 California Regional Rights

  1. If you are a California resident, under the California Consumer Privacy Act (CCPA), you have rights to access, delete, or correct your personal information, and to opt out of any "sale" or "sharing" of your data (we do not "sell" or "share" data as defined under CCPA). To exercise these rights, email us at privacy@glite.ai. We will respond within the timeframes required by law.
  2. If you are a California resident, in accordance with Cal. Civ. Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. For more information on your privacy rights, please see our Privacy Notice.

11. General Provisions

11.1 Privacy

  1. We process personal data in accordance with our Privacy Notice, which forms part of these Terms by reference and is made available through the Services or on our website.
  2. We do not knowingly process personal data from users under 18. If we become aware that we have collected personal data from a user under 18, we will take steps to delete it as soon as reasonably practicable, subject to any legal obligations to retain it.
  3. If you provide us with personal data relating to a third party, you confirm that you have the right to do so and that you have complied with applicable law in relation to that data (including providing any required notices).
  4. We may update our Privacy Notice from time to time. Where required by applicable law, we will provide notice of material changes.
  5. If there is any conflict between these Terms and the Privacy Notice regarding the processing of personal data, the Privacy Notice will prevail.

11.2 Data Security

  1. We implement appropriate technical and organisational measures designed to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage.
  2. However, no system is completely secure, and we cannot guarantee absolute security against all risks, including cyberattacks.
  3. In the event of a data breach that may affect your personal data, we will notify you and relevant authorities where required by applicable law. For more details, please refer to our Privacy Notice.

11.3 Export & Sanctions Compliance

  1. You represent and warrant that: (a) you are not located in, ordinarily resident in, or accessing the Services from any country or territory where use of the Services is prohibited under applicable trade sanctions or export control laws (including those administered by the UK, EU, or U.S. authorities); and (b) you are not a person or entity (and are not acting on behalf of a person or entity) that is subject to sanctions or designated on any applicable restricted or prohibited party list.
  2. You agree not to use, export, re-export, provide, transfer, or otherwise make available the Services (or any related technology) to any prohibited jurisdiction or sanctioned/restricted party, and not to permit others to do so through your Account, in each case in violation of applicable export control or sanctions laws.

11.4 Force Majeure

  1. If the timely performance by us, our suppliers or third parties called in is made impossible as a result of force majeure such as natural disasters, earthquakes, volcanic eruptions, avalanches, thunderstorms, storms, pandemics, cyberattacks, wars, riots, civil wars, revolutions and uprisings, terrorism, sabotage, strikes, nuclear accidents or reactor damage, we shall be released from the performance of the obligations concerned for the duration of the force majeure and for a reasonable start-up period after its end. If the force majeure lasts longer than 30 days, we may withdraw from the contract. Any refunds (if any) will be provided only to the extent required by applicable law and, for in-app purchases, in accordance with the applicable app store's rules.

11.5 Changes to these Terms

  1. We may update these Terms from time to time. We will post the updated version on this page and update the "Last updated" date below.
  2. Changes will take effect on the date stated in the updated Terms. If no date is stated, changes take effect when posted. However, changes that materially affect your rights or obligations will take effect only after we have given you reasonable notice (for example, by email or in-app notice) and, where applicable, will apply from your next renewal or from the date stated in the notice.
  3. If you do not agree to the updated Terms, you must stop using the Services and, where applicable, cancel your subscription before the changes take effect. By continuing to access or use the Services on or after the effective date of the updated Terms, you will be deemed to have accepted the updated Terms.

11.6 Assignment

  1. We may assign or transfer our rights and obligations under these Terms, in whole or in part, to any affiliate, successor, or acquirer, without restriction. Your rights under these Terms will not be prejudiced by any such transfer.
  2. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

11.7 Severability and Entire Agreement

  1. If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
  2. These Terms, together with any other documents referenced herein, constitute the entire agreement between you and us regarding the Services and supersede all prior agreements.
  3. Headings in these Terms are for convenience only and do not affect interpretation.

11.8 No Waiver

  1. In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

11.9 Electronic Communications

  1. You consent to receive communications from us electronically (including by email, in-app messages, or notices on the Website), and agree that all notices, disclosures and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

11.10 Notices

  1. If these Terms specify an email address for a particular matter (for example, privacy, support, or copyright), you must send your notice to the email address stated in that relevant section. If no email address is specified for the matter, you may send your notice to info@glite.ai.
  2. Notices to you may be sent to the email address associated with your Account and/or provided through the Services.

Last updated: January 29th, 2026