Terms and Conditions

Glite Tech Ltd Company #15522689
128 City Road, London United Kingdom, EC1V 2NX
Phone: +442034883833 Email: info@glite.ai

1. Introduction and Agreement

1.1 Your Agreement to These Terms

  1. These Terms form a legally binding contract between you and Glite Tech Ltd.
  2. You accept these Terms and agree to this contract when you do any of the following:

1.2 Definitions and Interpretation

  1. In these Terms and Conditions, the following terms shall have the following meanings:
  2. The words of which the initial letter is capitalised have meanings defined under the conditions in this section. These definitions shall have the same meaning regardless of whether they appear in singular or in plural.

1.3 Important Disclaimers: Not Medical or Professional Advice

  1. Educational Purposes Only. The Company provides language-learning services and tools for educational purposes only. THE COMPANY DOES NOT OFFER OR PROVIDE ANY KIND OF MEDICAL ADVICE, HEALTHCARE SERVICE, OR PROFESSIONAL THERAPY. This includes, but is not limited to, any evaluation, diagnosis, or treatment related to speech impediments, learning disabilities, or other medical or psychological conditions.
  2. Not a Substitute for Professional Advice. The Services, including any personalized feedback, pronunciation analysis, or performance metrics, are not a substitute for the advice of a physician, speech therapist, or other qualified healthcare professional. You should consult with a qualified professional to determine if the Services are safe and effective for you. You are expressly prohibited from using the Services against medical advice or if doing so might pose any health risk.
  3. Assumption of Risk. You acknowledge that language practice activities, including speech and pronunciation exercises, carry inherent risks. You agree to assume those risks and take full responsibility for your health and well-being. To the maximum extent permitted by law, you agree to release and discharge us from any and all liability arising from your use of the Services.
  4. No Professional-Client Relationship. Your use of the Services does not create a doctor-patient, therapist-patient, or any other professional-client relationship between you and us.
  5. We do not guarantee any specific learning outcomes, fluency levels, or improvements in cognitive abilities from using the Services.

2. User Accounts and Eligibility

2.1 Age and Eligibility

  1. Minimum Age. The Services are not intended for or directed at children. You must be at least 18 years of age (or the age of legal majority in your jurisdiction, if higher) to create an Account and use the Services.
  2. Representation. By using the Services, you represent and warrant that you meet the age requirement and have the legal capacity to enter into this agreement. If you do not meet this requirement, you must not access or use the Services.
  3. No Use by Minors. You are strictly prohibited from allowing any person under the age of 18 to use your account or access the Services. You are fully responsible for any unauthorized use of your account by a minor.
  4. Compliance with COPPA (for US Users). We comply with the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible. Parents or guardians who believe we may have collected information from their child under 13 can contact us at privacy@glite.ai to request its removal.

2.2 User Account & Registration

  1. To access certain features of the Services, you must create an account by providing accurate information, including a valid email address, and setting a secure password.
  2. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use or security breach.
  3. Accounts may not be shared; you are responsible for all activity.
  4. We reserve the right to suspend or terminate your account if we suspect any violation of these Terms or unauthorized access.
  5. We may require verification of your identity or age.

3. The Services and Commercial Terms

3.1 The Services

  1. Unless otherwise agreed, we shall fulfil our obligation by providing the agreed service. The service includes the services which are or were published online at the time of the conclusion of the contract.
  2. The majority of our services are provided online. For all other services, our registered office shall be the place of performance, unless other provisions are made.
  3. The parties have the express right to engage auxiliary persons to perform their contractual duties. They shall ensure that the auxiliary personnel are engaged in compliance with all mandatory statutory provisions and any collective labour agreements.

3.2 Prices

  1. Unless otherwise quoted, all prices are in GBP. All prices are exclusive of any applicable value added tax (VAT).
  2. Prices are exclusive of any other applicable taxes.
  3. We reserve the right to change prices at any time. The prices valid at the time of the conclusion of the contract on the Website glite.ai or according to our separate price list shall apply. The prices applicable to you are those in force at the time of conclusion of the contract.
  4. For purchases made via the Apple App Store, prices and taxes are set and collected by Apple under Apple's terms. For Website purchases outside the App Store, applicable taxes are calculated based on your billing country.

3.3 Payments & Billing

  1. Purchases made in the iOS App are billed by Apple. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current billing period. Manage or cancel in your Apple ID settings.
  2. Website payments are processed by our payment partners. Subscriptions renew automatically unless cancelled in your Glite account settings. You can cancel at any time. If you cancel, you retain access until the end of the prepaid period; no further payments will be taken.
  3. If your Subscription starts with a free trial, the first charge occurs the day after the trial ends unless you cancel before the trial expires. Cancel Website purchases in your Glite account; cancel in-app purchases in your Apple/Google settings.
  4. We may send renewal reminders in advance of renewal where legally required. Prices for renewals may change; if so, we will give you notice and the option to cancel before the next renewal.
  5. For purchases made via the Apple App Store or Google Play, billing, cancellations, refunds and any price-increase consent are handled by the applicable store under its terms. Manage in your Apple ID / Google Play settings.
  6. Except as required by applicable law, all payments are final and non-refundable. We may, at our sole discretion, grant goodwill refunds, but we have no obligation to do so.

3.4 App Store / Mobile Distribution Terms

  1. If you obtain the app through the Apple App Store or Google Play (each an "App Distributor"): (a) these Terms are between you and Glite Tech Ltd only; (b) the App is licensed, not sold, to you for personal, non-commercial use on devices you own; and (c) you must comply with the App Distributor’s terms.
  2. For in-app purchases, the App Distributor is the merchant of record and handles billing, cancellations, refunds, and any price-increase consent under its rules. Manage or cancel your in-app subscription in your Apple ID / Google Play settings.
  3. The App Distributor has no obligation to furnish maintenance or support for the app. In the event of app non-conformity, you may notify the App Distributor; its sole warranty obligation may be a refund of the purchase price to the extent required by applicable law.
  4. The App Distributors are third-party beneficiaries of this section and may enforce it against you.

4. Content, Intellectual Property, and Licenses

4.1 License to Use the Services

  1. Grant of Licence. The Services are licensed to you, not sold. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use the Services for your personal, non-commercial use. This licence is contingent upon your adherence to all terms, including the "Prohibited Conduct" section.
  2. Company's Intellectual Property. We and our licensors retain all right, title, and interest in and to the Services. This includes, but is not limited to, the software, text, graphics, images, audio, video, trademarks, service marks, logos, learning content, and all other materials and intellectual property (collectively, the "Company Content").
  3. No Other Rights Granted. These Terms do not grant you any rights to the Company Content or our trademarks except for the limited licence specified above. You agree not to copy, modify, distribute, sell, or lease any part of our Services or Company Content, nor may you reverse engineer or attempt to extract the source code of our software, except as laws prohibit these restrictions. All rights not expressly granted to you are reserved by us.
  4. Access to specific content and features may depend on your Subscription and will end when your Subscription ends.

For clarity, Glite’s rights in Activity Materials and its use of Activity Materials for operating, promoting and improving the Services (including creating, training, tuning and evaluating AI/ML models and datasets) are set out in the User Content, Assignment & AI Outputs section.

4.2 User Content, Assignment & AI Outputs

  1. Assignment of Activity Materials (inputs and outputs). To the maximum extent permitted by applicable law, you hereby irrevocably assign, transfer and convey to Glite Tech Ltd (together with its affiliates and licensors, “Glite”) all right, title and interest (including all intellectual property and neighbouring rights) in and to the Activity Materials, on a worldwide, perpetual basis, with the right to sublicense. If, despite the foregoing, any Activity Materials or rights therein cannot be assigned under applicable law, you grant Glite a perpetual, irrevocable, worldwide, royalty-free, fully paid, transferable and sublicensable licence to use, host, store, copy, reproduce, adapt, modify, translate, publish, distribute, perform, display, create derivative works from and otherwise exploit the Activity Materials for any lawful purpose.
  2. Limited licence back to you for Outputs. Glite grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to use your Outputs for your personal, non-commercial use within the Services and, where enabled, to download/retain a copy for such personal use. This licence does not include any right to use Outputs to develop or train models, or to reverse engineer or extract any part of the Services.
  3. Purpose disclosure (including AI training). Without limiting the foregoing, Glite may use Activity Materials for: (a) operating, maintaining, securing and providing the Services; (b) personalising and improving learning experiences; (c) analytics, research and development; (d) creating, training, tuning, evaluating and improving artificial intelligence and machine learning models, datasets and systems; (e) developing new products, features and services; and (f) as otherwise permitted by these Terms and applicable law. Glite may de-identify or aggregate Activity Materials and may use and share such data for the foregoing purposes.
  4. Third-party rights & privacy. You represent and warrant that you have all rights necessary to assign or license the Activity Materials to Glite as set out above and that the Activity Materials do not infringe or violate any third-party rights (including privacy, publicity, copyright, or neighbouring rights).
  5. Outputs and model/IP ownership. You acknowledge that: (a) Outputs may not be unique and the Services may generate the same or similar Outputs for others; (b) Glite and its licensors own all right, title and interest in and to the Services, models, architectures, prompts, datasets (including those derived from Activity Materials), pipelines, code and all related intellectual property; and (c) no rights are granted to you except the limited licence set out above.
  6. AI accuracy & “hallucinations.” DUE TO THE NATURE OF MACHINE LEARNING, THE SERVICES AND OUTPUTS MAY BE INACCURATE, INCOMPLETE, OFFENSIVE, NON-UNIQUE, OR OTHERWISE UNSUITED TO YOUR PURPOSES AND MAY CONTAIN “HALLUCINATIONS.” YOU MUST INDEPENDENTLY REVIEW AND EVALUATE ANY OUTPUTS FOR ACCURACY AND APPROPRIATENESS BEFORE RELYING ON THEM. GLITE DISCLAIMS ALL LIABILITY ARISING FROM OR RELATING TO YOUR USE OF ANY OUTPUTS, TO THE FULLEST EXTENT PERMITTED BY LAW.

4.3 Fair Dealing & Fair Use Notice

  1. The Glite app and Website may contain copyrighted material (e.g., short video clips) used under both: 1) the quotation exemption of UK copyright law (Section 30, CDPA 1988) 2) the quotation exception under EU copyright law (Directive 2001/29/EC, Art. 5(3)(d)), 3) the fair use doctrine of US copyright law (17 U.S.C. §107) and applicable laws. These exemptions permit limited use of copyrighted works for purposes such as quotation, provided the use is fair, proportionate, transformative, and accompanied by sufficient acknowledgement. All original works belong to their respective owners. Glite uses these clips solely for educational purposes, transforming them through cropping, subtitles, and annotations to support language learning. We do not sell or distribute the videos. Our service provides a distinct educational function and does not replace the original works. We use only a small portion of the original content and link to the full videos to support creators’ markets. Proper attribution is given to the original creators. Copying or redistributing any copyrighted material from Glite is strictly prohibited. If you are the creator of any content featured in Glite and have concerns, please reach out to us directly at copyright@glite.ai before making a copyright claim - we are committed to promptly resolving any concerns informally and cooperatively.

4.4 Copyright Infringement Policy (DMCA)

Glite Tech Ltd respects the intellectual property rights of others and expects its users to do the same. It is our policy, in appropriate circumstances and at our discretion, to disable or terminate the accounts of users who repeatedly infringe the copyrights of others.

In accordance with the Digital Millennium Copyright Act of 1998 (DMCA), we will respond expeditiously to claims of copyright infringement committed using our Services that are reported to our Designated Copyright Agent, identified below.

If you are a copyright owner, or are authorized to act on behalf of one, please report alleged copyright infringements by completing the following DMCA Notice of Alleged Infringement and delivering it to our Designated Copyright Agent. Upon receipt of the Notice as described below, we will take whatever action, in our sole discretion, we deem appropriate, including removal of the challenged material from the Services.

DMCA Notice of Alleged Infringement

To file a notice of copyright infringement with us, you must provide a written communication that sets forth the items specified below.

  1. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest.
  2. A description of the copyrighted work that you claim has been infringed.
  3. A description of where the material that you claim is infringing is located on the Services, with enough detail that we may find it (e.g., a URL).
  4. Your address, telephone number, and email address.
  5. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
  6. A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Designated Copyright Agent

Deliver this notice, with all items completed, to our Designated Copyright Agent:

Designated Agent: Glite DMCA Agent

Company: Glite Tech Ltd

Address: 128 City Road, London, EC1V 2NX, United Kingdom

Telephone: +442034883833

Email: dmca@glite.ai

4.5 Feedback & Suggestions

  1. Any suggestions, ideas, or feedback you provide about the Services (“Feedback”) is non-confidential and becomes our property upon submission.
  2. You grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate Feedback into the Services without any obligation to you.

5. User Responsibilities

  1. You must exercise the rights of use only to the extent granted. You are responsible for the content of the recorded data and information you provide.
  2. You must provide accurate and up-to-date information when creating and maintaining your account and when using the Services. By accepting these Terms, you confirm that you have legal capacity and are of legal age, and that all information provided is true, up-to-date, and compliant with applicable law and third-party rights.
  3. You are responsible for keeping your login credentials secure and must not share your account with others. You are responsible for all activity occurring under your account.
  4. You must not take any action that could disrupt, damage, or otherwise interfere with the proper functioning of the Services. You shall take all precautions necessary for the provision of the service by us, including providing appropriate information and documentation when reasonably requested.
  5. The Company may take reasonable steps to monitor use of the Services to ensure compliance with these Terms, including checking the legality of any content entered or uploaded by you.
  6. You must not allow anyone under 18 to access or use the Services through your account or device. You are responsible for ensuring compliance with this age restriction.

6. Prohibited Conduct

  1. You agree not to engage in any of the following prohibited activities while using the Services:
  2. Violation of any of these prohibitions may result in immediate suspension or termination of your account, without notice or refund, and we may report such activities to relevant authorities if required by law.

6.1 Content Moderation & Enforcement

  1. We may (but are not obligated to) monitor use of the Services and review Activity Materials. We reserve the right, at our sole discretion and at any time, to remove, restrict access to, disable, or refuse to display any Activity Materials (including User Content), and to suspend or terminate access to the Services, if we believe they violate these Terms, infringe rights, are unlawful, offensive, or otherwise pose risk to users, third parties or Glite. Glite will have no liability for any action taken in good-faith moderation.

7. Service Features

7.1 Personalisation and Usage Data

  1. In order to deliver and continuously improve the Services, we will collect and process data about how you use the Website, the App, and related Services ("Usage Data"). Usage Data may include, for example, information on progress through learning activities, frequency and duration of use, interaction patterns, device and technical information, and performance metrics.
  2. You acknowledge and agree that the collection and processing of such Usage Data are an integral and necessary part of the Services. This Usage Data is used to personalise your learning path, adapt the content to your individual needs, and improve the effectiveness and quality of the Services. Without this processing, the Company would not be able to provide the adaptive and personalised features that form part of the Services under this Agreement.

7.2 Beta Features and AI-Generated Content

  1. Beta Services. Certain features or services may be offered as pre-release, alpha, beta, preview, experimental or otherwise not-generally-available ("Beta Features"). Beta Features are provided AS IS, AS AVAILABLE, and solely for evaluation and feedback without any commitment to release. Beta Features may contain bugs, errors or defects; may change, break or be discontinued at any time without notice; and may adversely affect the Services or your Outputs. GLITE DISCLAIMS ALL WARRANTIES, OBLIGATIONS AND LIABILITIES WITH RESPECT TO BETA FEATURES, AND USE IS AT YOUR SOLE RISK.
  2. AI-Generated Content. Some features of the Services utilize artificial intelligence to generate content and feedback ("AI Outputs"). You acknowledge and agree to the following:

7.3 Leaderboards & Showcases

  1. With your account settings and privacy choices, we may display your username, avatar and performance metrics (e.g., scores, badges) on leaderboards in the App/Website. We may also showcase exemplary user outputs (e.g., concise image descriptions) with attribution by username or anonymised, as configured in your settings.
  2. You can opt out of public leaderboards or request removal at any time via your account settings or by contacting us.

7.4 Third-Party Services and Integrations

  1. The Services may include or integrate with third-party tools, services, or content (e.g., analytics providers, cloud hosting, or external integrations like email or media services).
  2. We are not responsible for the practices, terms, privacy policies, or content of any third-party services. Your use of such services is subject to their respective terms and policies, and you should review them carefully.
  3. We disclaim all liability arising from your interactions with third-party services, including any data shared with or processed by them.

8. Termination & Suspension

  1. We may suspend or terminate your account immediately, without prior notice, if you: (i) breach these Terms, (ii) engage in fraud, misuse, or unlawful activity, (iii) fail to pay any fees due, or (iv) act in a way that risks harm to us, our Services, or other users.
  2. You may terminate your account at any time by cancelling your subscription or deleting your account. Termination will not entitle you to a refund, except as required by law.
  3. Sections that by their nature survive termination (including Intellectual Property, Indemnity, Disclaimer of Warranties and Limitation of Liability, Governing Law) shall continue to apply.

9. Disclaimers, Liability, and Indemnity

9.1 Disclaimer of Warranties

  1. THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND YOUR USE OF THE SERVICES IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS SUPPLIERS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
  2. WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS; THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT THE RESULTS OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE; OR THAT THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.
  3. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THESE TERMS GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. THE DISCLAIMERS AND EXCLUSIONS UNDER THESE TERMS WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
  4. No part of the Services constitutes professional advice. You should not rely on the Content when making decisions of any kind.
  5. The Services are provided on an "as available" basis. We do not guarantee they will be free of defects, interruptions or faults.

9.2 Limitation of Liability

  1. Your statutory rights. Nothing in these Terms affects your statutory rights (including under the Consumer Rights Act 2015). If our digital content or services are faulty, you are entitled to a repair or replacement; if that’s impossible or fails, you may be entitled to a price reduction or refund.
  2. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICES.
  3. TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF THE COMPANY AND ITS AFFILIATES FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, REGARDLESS OF THE FORM OF THE ACTION, IS LIMITED TO THE GREATER OF (A) THE TOTAL AMOUNT OF FEES, IF ANY, PAID BY YOU TO THE COMPANY FOR THE SERVICES IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM, OR (B) ONE HUNDRED POUNDS STERLING (£100).
  4. Glite Tech accepts no liability for disruption or non-availability of the Website resulting from external causes, including ISP or host equipment failure, network failure, power failure, natural events, acts of war, or legal restrictions and censorship.
  5. THE LIMITATIONS SET FORTH IN THIS SECTION SHALL NOT LIMIT OR EXCLUDE LIABILITY FOR FRAUD, DEATH, OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, OR FOR ANY OTHER MATTERS IN WHICH LIABILITY CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE AGREEMENT BETWEEN THE COMPANY AND YOU.

10. Indemnities

  1. Your indemnity to Glite. To the fullest extent permitted by law, you will defend, indemnify and hold harmless Glite Tech Ltd, its affiliates and their respective directors, officers, employees, contractors and agents from and against any claims, demands, actions, losses, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or relating to: (a) your breach of these Terms; (b) your Activity Materials (including User Content) or your use of Outputs; (c) your misuse of the Services; (d) any violation of applicable law; or (e) any actual or alleged infringement, misappropriation or violation of a third party’s rights (including intellectual property, privacy or publicity) by your Activity Materials or use of the Services.
  2. Process. Glite will provide you with prompt notice of any claim and reasonable cooperation (at your expense). You will not settle any claim without Glite’s prior written consent where such settlement admits fault on Glite’s part or imposes any obligations on Glite. Glite may participate with its own counsel at its own expense.

11. Legal and Dispute Resolution

11.1 Governing Law and Dispute Resolution

  1. Governing Law. These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.
  2. Informal Resolution. We want to address your concerns without needing a formal legal case. Before filing a claim against us, you agree to try to resolve the dispute informally by contacting us at legal@glite.ai. We will try to resolve the dispute informally by contacting you via email. If a dispute is not resolved within 60 days of submission, you or we may bring a formal proceeding.
  3. FOR USERS IN THE EU AND UK. If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. You may bring any dispute which may arise under these Terms to the competent court of your country of habitual residence. The European Commission provides an online dispute resolution Website, which you can access here: http://ec.europa.eu/consumers/odr.
  4. FOR ALL OTHER USERS. Any dispute arising from these Terms will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

11.2 Jurisdiction-Specific Rights

  1. For Consumers in the European Union and United Kingdom: Right of Withdrawal.
  2. For California Residents. If you are a California resident, in accordance with Cal. Civ. Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. For more information on your privacy rights, please see our Privacy Policy.

11.3 FOR USERS IN THE UNITED STATES – ARBITRATION AGREEMENT & CLASS ACTION WAIVER

  1. Agreement to Arbitrate. To the fullest extent permitted by law, any dispute, claim or controversy between you and Glite arising out of or relating to these Terms or the Services (collectively, “Claims”) will be resolved exclusively by final and binding arbitration, rather than in court, except that you or Glite may seek individual relief in small claims court and Glite may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its confidential information or intellectual property.
  2. Opt-Out. You may opt out of this arbitration agreement within 30 days of the date you first accept these Terms by emailing legal@glite.ai with subject “Arbitration Opt-Out,” your full name, the email associated with your Account, and a clear statement that you wish to opt out. Opting out does not affect any other provisions of these Terms.
  3. Procedures. Arbitration will be administered by JAMS under its Consumer Arbitration Rules (or, if you are not a consumer, its applicable rules) then in effect, as modified by this section. JAMS rules are available at www.jamsadr.com. The arbitration will be conducted by a single arbitrator. Unless you and Glite agree otherwise, the arbitration will be held by videoconference or in the county (or parish) of your residence.
  4. Class Action Waiver. YOU AND GLITE AGREE THAT EACH MAY BRING CLAIMS ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS OR OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.
  5. Arbitrator’s Authority. The arbitrator has exclusive authority to resolve all issues of arbitrability, and to award any relief that would be available in court, including injunctive relief, subject to these Terms.
  6. Fees. JAMS rules will govern payment of filing, administration and arbitrator fees. Glite will not seek attorneys’ fees and costs in arbitration unless the arbitrator determines your claims are frivolous.
  7. Severability. If any part of this arbitration agreement is found unenforceable, the remainder will remain in effect, except that, if the Class Action Waiver is found unenforceable, this entire arbitration agreement will be null and void.

11.4 California and Other Regional Rights

  1. If you are a California resident, under the California Consumer Privacy Act (CCPA), you have rights to access, delete, or correct your personal information, and to opt out of any "sale" or "sharing" of your data (we do not "sell" or "share" data as defined under CCPA).
  2. To exercise these rights, please submit a request via our Privacy Policy or email us at privacy@glite.ai. We will respond within the timeframes required by law.
  3. For EU/UK residents, under GDPR/UK GDPR, you have rights to access, rectify, erase, restrict, or object to processing of your data, and to data portability. Contact us at privacy@glite.ai to exercise these rights. For more details, see our Privacy Policy.

12. General Provisions

12.1 Privacy

  1. For the purposes of applicable data protection legislation, Glite Tech will process any personal data you have provided to us in accordance with our Privacy Policy, available on the Glite Tech Website, or on request from Glite Tech. We do not knowingly process personal data from users under 18; if discovered, such data will be deleted in accordance with our Privacy Policy.
  2. You agree that, if you have provided Glite Tech with personal data relating to a third party (1) you have in place all necessary appropriate consents and notices to enable lawful transfer such personal data to Glite Tech and (2) that you have brought to the attention of any such third party the Privacy Policy available on the Glite Tech' Website or otherwise provided a copy of it to the third party.
  3. Our Privacy Policy may be updated from time to time. The date of the latest update will always be shown at the top of the Privacy Policy page.

12.2 Data Security

  1. We implement reasonable technical and organizational security measures (e.g., encryption, access controls) to protect your data from unauthorized access, loss, or disclosure.
  2. However, no system is completely secure, and we cannot guarantee absolute security against all risks, including cyberattacks.
  3. In the event of a data breach that may affect your personal data, we will notify you and relevant authorities as required by applicable law. For more details, please refer to our Privacy Policy.

12.3 Export & Sanctions Compliance

  1. You represent and warrant that you are not located in a country or territory subject to comprehensive trade or economic sanctions (including those administered by the UK, EU, or U.S. OFAC), and you are not a prohibited party listed on any sanctions list.
  2. You agree not to export, re-export, provide, or transfer our Services to any prohibited jurisdiction or party in violation of applicable export control and sanctions laws.

12.4 Force Majeure

  1. If the timely performance by us, our suppliers or third parties called in is made impossible as a result of force majeure such as natural disasters, earthquakes, volcanic eruptions, avalanches, thunderstorms, storms, pandemics, cyberattacks, wars, riots, civil wars, revolutions and uprisings, terrorism, sabotage, strikes, nuclear accidents or reactor damage, we shall be released from the performance of the obligations concerned for the duration of the force majeure and for a reasonable start-up period after its end. If the force majeure lasts longer than 30 days, we may withdraw from the contract. We shall reimburse you in full for any payment already made.

12.5 Changes to these Terms

  1. We may update these Terms from time to time. We will post the updated version on this page and update the "Last updated" date below.
  2. Changes take effect when posted, unless a later date is stated. If you do not agree to the updated Terms, you should stop using the Services.

12.6 Assignment

  1. We may assign or transfer our rights and obligations under these Terms, in whole or in part, to any affiliate, successor, or acquirer, without restriction. Your rights under these Terms will not be prejudiced by any such transfer.
  2. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

12.7 Severability and Entire Agreement

  1. If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
  2. These Terms, together with our Privacy Policy and any other documents referenced herein, constitute the entire agreement between you and us regarding the Services and supersede all prior agreements.
  3. Headings in these Terms are for convenience only and do not affect interpretation.

12.8 No Waiver

  1. In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

12.9 Acceptance; Electronic Signatures

  1. You agree to these Terms by accessing or using the Services, creating an Account, clicking “I agree” (or similar), or completing a purchase. To the fullest extent permitted by law, you agree that electronic signatures, electronic records and electronic acceptance constitute a writing and your signature and have the same legal effect as a handwritten signature.

12.10 Electronic Communications

  1. You consent to receive communications from us electronically (including by email, in-app messages, or notices on the Website), and agree that all notices, disclosures and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

12.11 Notices

  1. All notices / communications shall be given to us by email to info@glite.ai. Such notice will be deemed received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

12.12 Previous Terms and Conditions

  1. In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
Last updated: September 1st, 2025